If you would like to use a clear and easy to remember number for your customers to send you messages, you can rent a keyword on 60006. This keyword will be connected to your account and you can ask your customers or prospects to text you, starting their message with your keyword to ensure that the message reaches you.
For example: Text WIN to 60006, followed by your email address and favourite colour.
If you are a Camapign Manager customer, you can then use rules, to respond to and manage these inbound SMS
For example: If keyword OFFICE is rented, A RULE can be set up so that texts starting with OFFICE1 get routed to different auto responses than those starting OFFICE2.
Important things to be aware of
Another possible use for keywords on shared shortcodes, is for allowing customers to opt out. If one of your recipients replies with STOP to 60006, they will be opted out of messages from all the Dynmark users that have sent an SMS to that mobile number in the last 60 days. This may mean that the number is opted out from your messages as well as other Dynmark users; we therefore suggest that you use another keyword for opt out; like END or NOMORE etc.
If a recipient sends a message to 60006 that does not start with STOP or your keyword, and you are the only Dynmark user that has sent a message in the last 60 days, you will receive the message. However, if more than one Dynmark user has sent a message to that mobile number in the last 60 days, then the message will not be forwarded to anyone; equally if no one at all has sent the mobile number a message within the last 60 days, the message will not be forwarded.
For these reasons, it is very important to make it clear to your customers how to respond to you, using your shortcode. We recommend clear and concise language with caveats in your terms and conditions regarding misspellings, or improper use of the keyword.